ONLINE SALES – TERMS AND CONDITIONS

SALES TAX –

WE ARE REQUIRED BY LAW TO COLLECT ANY APPLICABLE STATE, COUNTY AND CITY SALES TAX.

WE ONLY SHIP WITHIN THE 48 CONTIGUOUS STATES AND CANNOT SHIP TO P.O. BOXES OR MILITARY APO/FPO ADDRESSES. MOST ORDERS SHIP VIA UPS OR FEDEX. IF YOUR ORDER REQUIRES DELIVERY VIA FREIGHT CARRIER, YOU ARE RESPONSIBLE FOR RECEIVING THE DELIVERY. FREIGHT DELIVERIES CAN ONLY BE RECEIVED BY SOMEONE 18 YEARS OR OLDER.

• MUST BE RETURNED WITHIN 30 DAYS OF RECEIPT OF GOODS

• MUST BE IN SALEABLE CONDITION – NO SCRATCHES, DENTS OR MISSING PIECES

• MUST BE IN THE ORIGINAL MANUFACTURERS BOX AND PACKAGING WITHOUT ANY

WRITING OR LABELS

• MUST NOT HAVE BEEN INSTALLED

• MUST NOT BE CLEARANCE/LIQUIDATION/CLOSEOUT

• RESTOCK FEES MAY APPLY

MERCHANDISE IS RETURNED AND SHIPPED AT THE CUSTOMER’S EXPENSE. ONCE THE MERCHANDISE IS RECEIVED AND INSPECTED, A REFUND WILL BE ISSUED VIA THE SAME METHOD BY WHICH IT WAS PURCHASED. REFUNDS WILL NOT BE ISSUED UNTIL WE RECEIVE THE ITEM AND INSPECT IT, PLEASE ALLOW UP TO 10 BUSINESS DAYS OF OUR RECEIPT OF THE RETURN FOR CREDIT TO BE ISSUED. RETURNS CANNOT BE ACCEPTED AT ANY OF OUR SHOWROOM LOCATIONS. REFUNDS CANNOT BE GENERATED THROUGH ANY OF OUR SHOWROOM LOCATIONS. PLEASE SEE THE LIST BELOW FOR ITEMS THAT ARE NOT RETURNABLE.

PLEASE CONTACT US AT: customercare@americanlightinginc.net

TO BEGIN THE RETURN PROCESS. PLEASE SEE THE FOLLOWING LIST FOR ITEMS THAT ARE NOT RETURNABLE.

DEFECTIVE/DAMAGED RETURNS –

ANY ITEM DEEMED DEFECTIVE OR DAMAGED WILL BE REPLACED OR REFUNDED AS QUICKLY AS POSSIBLE. PLEASE DO NOT SIGN FOR OR ACCEPT ANY SHIPMENT WHERE THE PRODUCT IS OBVIOUSLY DAMAGED. ITEMS WITH CONCEILED DAMAGE MUST BE REPORTED TO US WITHIN 48 HOURS OF RECEIPT OF MERCHANDISE. AN ITEM IS CONSIDERED DAMAGED WHEN IT IS NO LONGER USABLE DUE TO MISHANDLING IN THE PACKING OR SHIPPING PROCESS. AN ITEM IS CONSIDERED DEFECTIVE WHEN SOMETHING HINDERS ITS USABILITY FOR THE PURPOSE OF WHICH IS WAS DESIGNED. RETURNS FOR DEFECTIVE ITEMS MUST BE REQUESTED WITHIN 90 DAYS OF RECEIPT OF MERCHANDISE.

CANCELED ORDERS –

ANY ORDER CAN BE CANCELLED PRIOR TO THE SHIPMENT OF THE ORDER WITHOUT PENALTY. ANY ORDER CANCELLED AFTER IT HAS SHIPPED WILL BE SUBJECT TO RESTOCKING FEES AND THE CUSTOMER IS RESPONSIBLE FOR SHIPPING IT BACK AS WELL AS THE SHIPPING COSTS TO RETURN THE MERCHANDISE. REFUNDS FOR CANCELED ORDERS FOLLOW THE SAME TERMS AND CONDITIONS STATED IN OUR RETURNS AND REFUND POLICY ABOVE.

WARRANTIES –

WE HONOR ALL MANUFACTURERS' WARRANTIES. PLEASE SEE INDIVIDUAL PRODUCT LISTINGS FOR MORE SPECIFIC WARRANTY INFORMATION ON THE MERCHANDISE YOU ARE PURCHASING. YOU MAY CONTACT US AT customercare@americanlightinginc.net FOR WARRANTY CLAIMS, YOU WILL BE ASKED TO PROVIDE PROOF OF PURCHASE BEFORE ANY CLAIM WILL BE PURSUED.

PRIVACY POLICY –

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